This essential phone feature allows users to transfer calls from their phone. Calls can be transferred to another user (extension), voicemail, or an external number.
Call transfers can be done in two distinct ways. The first method is called a Blind Transfer and it will connect two calls immediately. The second is called an Attended Transfer, and this method connects the person making the transfer with the intended recipient first. This gives the transferring user a chance to inform the recipient who is on the line before the actual transfer is made.