The ComTel Resources VoIP PBX is built using th eFreePBX solution.
With over 1 MILLION production systems worldwide and 20,000 new systems installed monthly, the FreePBX community continues to out-perform the industry's commercial efforts. The FreePBX EcoSystem has developed over the past decade to be the most widely deployed open source PBX platform in use across the world. The openness of the project allows users, resellers, enthusiasts and Partners to utilize the FreePBX EcoSystem to build robust communications solutions that are powerful but at the same time easy to implement and support.
As an open source GPL, web-based PBX solution, FreePBX is easy to customize and adapt to your changing needs. FreePBX can run in the cloud or on-site, and is currently being used to manage communications of all sizes and types of environments from small one person SOHO (Small Home, Small Office) businesses, to multi-location corporations and call centers. The FreePBX ecosystem provides you with the freedom and flexibility to custom design business communications around your needs.
ComTel Resources uses the FreePBX solution, an extremely feature and function rich product.
Busy Lamp Field (BLF) is a light (green or red) indicator on your phone (or expansion module) which can be configured to indicate the status of certain conditions/features of ComPBX.
The Call Monitor feature enables certain privileged users to listen in on any phone call. This feature does not allow the user using Call Monitor to interact with any member of the call being monitored. This feature also does not alert the party being monitored that someone else is listening.
This essential phone feature allows users to transfer calls from their phone. Calls can be transferred to another user (extension), voicemail, or an external number.
The conference room feature of your ComPBX works to create a meeting room whereby users (both internally and externally) can call in and talk to one another.
The do not disturb feature allows users to set a condition on their handset phones which would automatically reject a call.
This feature is controlled in the ComPBX User Panel.
Once enabled, the Follow Me feature will direct calls to alternate extensions/external destinations (such as mobile or landline) should a call persist (ring) longer than the defined number of seconds.
The Call Flow Control feature is a unique feature which gives control over the routing of incoming calls with the use of feature codes. This feature is useful in a situation where an incoming number/route would need to be changed on-the-fly.
An intercom is a great feature to have in an environment where messages need to quickly be relayed to users across distances or offices. Paging/Intercom allows users to contact each other directly and immediately through the speakerphone.
Many businesses have multiple offices. Whether separated by large geographical areas or by several floors. Depending on whether there are numerous employees at each office, it may be necessary to provide a ComPBX to each office.
An Interactive Voice Response(IVR)/Auto-attendant feature is perhaps one of the most desirable features for a business PBX. An IVR plays an automated message to all incoming callers.
This feature allows calls which would usually originate at a given location to be forwarded to another. Once Call Forwarding is activated, all calls are redirected to the intended destination immediately.
Call parking enables a call to be placed in a call parking lot with an assigned number. This parked call can be picked up by any user with any phone.
A Call Queue is a feature which places callers into a regulated on-hold system of priority such that the caller with the highest priority (usually the caller on hold the longest) is answered before a caller with a lower one.
Call recording is a useful feature which enables a calling or called party to record a conversation using their phone. Call recording can be set to always record, never record, or record strictly on an on-demand basis.
ComPBX gives you the ability to view all phone calls in a graphical interface. ComPBX allows you to filter by date, extension, user, duration, and more. Totals are calculated based on the filter settings, and are displayed graphically in a number of ways.
The Call Screening feature, when enabled, prevents a number from calling into the phone system. This is useful to prevent unwanted calling/solicitation, prevent harassment and/or abuse, stop telemarketing companies who just won't give up, and more.
The Call Waiting function allows for multiple calls on the same incoming number.
The Call Waiting function allows users the option to put their current call on hold and pickup a new call on the same line. This call could then be re-parked, sent to a queue or transferred to another user, internal or external.
Caller ID is a standard ComPBX feature which enables incoming calls to be identified by their Caller ID. An incoming caller's ID is displayed on the users phone screen.
Dictation is a useful feature which allows a user to record audio from their phone. The recording can then be sent to any email address specified to be listened to later.
Direct Inward System Access (DISA) is a system feature which allows a user to access the phone system from external sources.
Music on hold is a feature which plays music to callers who have been placed on hold or are currently in a call queue.
The Office Hours feature makes it possible to route a call based on the time, day of the week, or month. This feature can be useful for routing calls differently after business hours, during weekends, holidays, etc.
This is a feature which can be accessed both externally and internally. When the directory is called, the caller is prompted to enter the first three letters of a user's first or last name.
ComPBX supports the ability to add Remote Users. A Remote User is a phone system user who is not located in the office, yet still connects and has the same functionality of an office user.
Your ComPBX is capable of grouping together many extensions into a single dialled extension. For example, if there are sales agents with extensions 220, 221, 222, and 223, then it is possible to assign a 'Sales' ring group which, when dialled, will call all of the phones simultaneously.
This feature is controlled in the ComPBX User Panel.
The VMX (Virtual Machine eXtension) locator allows for advanced control of a user's voicemail system. It is somewhat similar to the Follow Me feature; however it gives callers more control. In essence, the VMX locater is a mini-IVR (interactive voice response) for voicemail.
Voicemail is perhaps one of the most known and used feature of a phone system. Voicemail allows callers to leave a voice message which can be played back at a later date/time.
Telephone users may be assisgned to groups for "blasting". By dialling a preset number, a voicemeil can be recorded which is then instantly sent to each user in the group. The nomal settings of voicemail delivery will apply such as email copy with voice recording attached.
The voicemail to email ComPBX feature is a subscribed feature which when enabled, sends a copy of a user's voicemail message to their specified email address.
When a call is answered the system can provide information about the call without the caller hearing.
An example of use would be where a caller is able to select to talk to a sales, support or accounts department.